News of  other passengers struggling  with Qatar Airways costumer Service.

LOST n FOUND Baggage
Qatar airways lost our luggage from LON- NBO. This was in Nov 2005. They were unable to find the luggage... so we had a

relative find it for us in London. Apparently qatar forgot to tag the bag and pushed it on the belt. After one week we

located the bag ourselves after numerous phone calls to the UK from Nairobi with no help from qatar. We contacted the people

holding the bag at heathrow at our own expenses. We made numerous calls with our relatives helping us and the people holding

the bag.These calls themselves cost very heavily. Upon arrival of the bag at nairobi airport almost two weeks later, we found

the bag had been opened and a few exclusive items missing. Qatar kenya has not been very helpful in this situation and all

comunication with them has been useless. We did fill in a claim and give them, but they have not responded at all.

Furthermore we found that the plane that they were using between the Nairobi Doha route is very low class. It looks like it

might just fall apart. Torn and shabby seats. The staff on this route is very amateur also. Whereas on the Doha London route

its completely the opposite. i hope Qatar is not being Prejudice and giving africa worse and cheaper service and standards.

Dealing with qatar i have felt like this because they just don"t seem to care of all the inconvenience they caused us. I

beleive it is because we are from a third world counrty they are treating us like this. Somebody PLEASE Advice!!
My family has always Travelled Emirates.. i would still recommend emirates to anyone.. their baggage handling, cabin service,

planes, customer service, everything beets the so called '5 star' of qatar.




Manchester to Doha was acceptable. Doha to Nairobi was 3 hours late. The seats were filthy and wouldn’t recline, my partner was showered with broken glass through the fault of a stewardess and we were given no assistance, the business class cabin was very hot and stank of aviation fuel. Our return flight was delayed by 26 hours and we were placed in a sub standard hotel in Doha. We were deliberately lied to by Qatar staff about connecting flights. We paid £1000 per seat for this.



Qatar Airways is hardly a five star airline when they lose my luggage which is worth close to R14000 and only want to pay me out $360 that wont even replace the items I purchased whilst in the UK. I think it is totally unacceptable that I had to drive around collecting qoutes for the missing items to be told that they are paying me out based on the weight of my bag. Its taken nearly 4 weeks to get to this point and feel that this offer of reimbursement is a complete slap in the face. I will never fly this airline again and will do my utmost to spread the word to my friends and family so that they do not have to suffer the same anguish I have faced.



My luggage was lost due to the sole negligence of Qatar Airways between Doha and Cape Town.
It took them 3 months to come up with an answer to my claim, after which they offered me $400 out of ZAR 30 000 of missing contents. Note that to this date my questions have been IGNORED by Qatar Airways and by Donavan Young of Qatar Airways Cape Town.

This is part of my questions to them:

The offer of $400 is not acceptable for various reasons:

1. Even if baggage claims are normally settled on the "missing
> baggage weight basis" (USD20 per kilogram)
this does not add up as 25kg x $20 = $500 and not $400
2. In any event I would be very interested to know at what stage, and by whom
I was informed or made aware of this so-called "missing
> baggage weight basis" as I most certainly would not have agreed to this
proposed limitation on any claim I might have because of your airline's
negligence. Please bear in mind that I did not purchase the ticket
personally.
Be aware: The advert on television stating that they are a 5 star Airline is a Scam.
To me their service on the ground is NON existant.
In fact I get Far Better Customer service at my local grocery store


i will never fly this airline again! what a night mare. last year in July i was flying from johannesburg to london on qatar airways via doha.. flight was good but once in doha i was mistreated not allowed to proceed to londo because i was black i was told this to my face further more my passport was taken away and the departure lounge my new home. it was hot i was bothered i only had rands which they dont accept. i could not find any officials to help. my luggage proceeded to london without me. i was detained for 48hrs threatened with my life. not allowed to read my bible and my ticket taken. i was given no food or a place to seep. told i would never leave doha. i was to be a slave there. was not allowed to use the phone to call family. the airline was totally unhelpful and didnt care. a nice lady who was fm the UK was connecting in doha and her phone was on roaming. i asked f i could use her phone to call my family after my ordeal. she agreed. i called my family who then go the ball in motion we contacted the british embassy who came to get me out. i was told to take legal action. so i went to qatar airways oxford circus and they would not speak to me nor qatar south africa.

Respected Sir / Ma’am,

Firstly, hoping this communication reaches your good self in the best of health. Is it possible that you take a little bit of time from your precious and hectic schedule to attend to my minute little issue.

I own a business that is in its 3rd generation. We are a family owned business, being a trading family since the 1940’s. Our current operation is into its 3rd generation, and comprises many different businesses. We have built our business on one philosophy: customer service. I am sure this is your philosophy as well.

Recently, I had reason to travelto Mumbai, with my family. I purchased 10 tickets from Avoca travels of Diurban. We are a die hard SAA(South African airways) family, on their voyager miles program for umpteen years. On recommendation of Avoca travels we decided to give Qatar Airways a try. We were issued 10 tickets from Johanssburg – Doha – Kochin – Mumbai – Jhbg. The Durban-Jhbg-Dbn leg we had to do ourselves since Qatar has no flying “partners”.
My ticket number is 157 3210598801/02. My flight numbers were as follows
Jhbg-Doha QR 585
Doha-Kochin QR264
Mumbai-Doha QR201
Doha-Jhbg QR584
On initially getting onto your flights, I was quite impressed. However, we had problems almost immediately and I sensed I was in for it. Departure at Jhbg was ½ an hour later than schedule.(Sat in plane for the extra time). In fact, every sector was delayed departures. How can this be acceptable of such an impeccable airline. Your air service was superb. Your check ins were excellent. Just your timings were not so good.
Anyway we landed at Doha airport. My god, for the volume of traffic, the airport is too small. But anyway, we made ourselves comfortable for our 3 hour wait(which turned out to be 4 hours)
On Arrival at Kochin,1 of our bags was missing. What a mission to get joy. I spent 2 hours at the airport trying to resolve the issue. Eventually, because my kids were really exhausted having left home 30 hours prior, I gave up and left the airport. Please bear in mind that international aviation rules stipulate a daily allowance of US$65 per day for lost luggage. On explaining this to the guys at Kochin, I was flatly refused. I would like you to carry forth my demand to your seniors for this compensation for 4 days of inconvenience. Eventually 4 days later, they retrieved my luggage. Please note on this flight 5 pieces of luggage was mislaid. 1 was sent to France, 2 were sent back to Jhbg and 2 were left in Doha. I had to pay my own taxi fare to the airport and back, because they refused to deliver my bag to my hotel. In Hong kong, SAA delivered my bag to my door. What a pleasure.

This was not the end of our drama. At departure time from India, we left another ½ an hour late. By this time, it became the norm, which is not something I live by. At Doha, we had the crème de la crème. Our flight was delayed for 3 hours(which became 4 hours) We had to fight to get breakfasts arranged for all passengers.
Our dilemmas were 2 fold. Firstly there was no way of contacting our families explaining our delays because there was no stock of cellular cards at the airport. We explained to the officials and they promised to contact our next of kin. We all filled in a list. Not one of our families was informed, at all.
Further, we explained that we have connecting flights from Jhbg and at this rate we were all gonna miss our flights.
The officials gave us their surety that they have this system called Space something that would reschedule all our flights and we would all be ok.
So we took their word and just relaxed.
Boy, when we hit Jhbg, what a different story. It was about 8.30pm SA time when we reached JHBG. The last flights to Durban were at 9pm. We thought maybe Qatar had managed to stall the flights in our favour.
The lady in charge of Qatar airways firstly took over an hour to come and see us. When she eventually did, she was adamant about not assisting us. There were about 60 of us and we put up a great fight. We even called in the local daily newspaper and promised her some front page coverage because I have some good journalistic friends.
Eventually she arranged for hotels but said we must make our own connecting flight arrangements.
We eventually reached our hotels ar around 1am Saturday. I have a 5 year old kid, and boy was she traumatized.
On Saturday morning when we got backto jhbg International, the lady would not arrange connecting flights.
We had to all borrow money and buy new tickets.

I want Qatar to compensate me for buying new tickets. I will show you my costs and I expect re imbursement.
I have not even claimed loss of income, so I think it would be fair that they give me and my group of 10 passengers a round trip no charge.

Should I have no joy within 7 days, I am gonna firstly go to the press, and then also consider legal opinion. I have all 60 passengers names, and I will then combine with them and then you will have 60 people to dela with. My way, you have just 10 to worry about. The treatment was totally shoddy. Your employees have left a very bad impression of Qatar Airways.

I request that you please give this your most personal and urgent attention, as we do travel extensively, and will not use your airline again unless I am satisfactorily reimbursed.

Anticipating your prompt and favourable resolution to our dilemma.

I remain,
Yours truly,
Sikander Hassim (Siki) E&oe
The above is what i sento qatar.
1st they dont respond
then they respond saying they can do nothing

Qatar Airways-No responce of complaint
Recently I traveld to India from Dubai to Hyderabad but it took me around 24 hours from Qatar Airways. I have sent complaints to Customer Relation Manager but no responce from their side. Anybody will suggest me how to get compensation and to realize them their mistake. It was a worst experience of airline in life.

Email:-
Victim@qatarairwaysflights.com